Report a return and returns conditions 

Find out how to send products back to us 

Have you accidentally ordered more pieces that you wanted? 
Have you mixed up the code and the received goods are not what you wanted?
Don’t need the ordered product anymore?
For all these cases and many more, there is a return option for you. 

What are the conditions of return for my product? 

1. These conditions only apply to the cancellation of a received purchase. Returns because of complaints and warranty issues are subject to different conditions. 

2. A return must be registered in advance with Customer Service. Aa admin fee of €10 will be applied.  

3. The Returns docket will be supplied to you by customer Service. Returns that do not include the Returns docket will be rejected by the Warehouse. 

4. In all cases the return shipment will be arranged and paid for by Genfitt. Customer bears the risk of damage to the products during the return shipment. 

5. Products registered for a return within 60 days after they were delivered will not incur any extra charges. For products registered for a return between 60 and 90 days after the delivery date to a customer, a charge of 25 % of the purchase price shall apply. 

6. A purchase cannot be cancelled (a product cannot be returned) after a period of 90 days after a product was delivered to a customer. 

7. Refunds for the returned products shall be made within 30 days of receipt of the returned products, and has concluded that the applicable conditions and instructions are met. 

8. Products with a total purchase price of €10.00 or less cannot be returned. Min. return cart is €20.00. 

9. All returned products must be: 

• properly packed and secured for a return shipment
• in a mint and resalable condition
• in an undamaged, unused condition and in the original packaging which has not been opened.  

10. Under no circumstances can be returned:

• products that have already been assembled
• products that have an expiration date of which the period of time is 3 months or shorter on the date that Genfitt receives the returned products
• dangerous products (qualifying as such under the ADR 2019)
• specially ordered items and special assembly kit items
• products which are mixed with other products or which are separated from a purchased complete set of products
• cut hoses or chains back, only whole rolls back, no cut to length         

11. Genfitt has the right to refuse to accept any products which are returned when these return conditions are not fully complied with. If the conditions are not fully met, we may decide to ship the products back to a customer at the customer's expense handling fee of €8.00 will be applied to the customer’s account to cover the admin and freight or keep the products. If Genfitt decides to keep the products the customer shall be deemed to have waived his rights to get the products back and Genfitt may deal with the products as it pleases, e.g. scrap them or resell them and keep the proceeds.  

How can I request the return? 

1.Simply e-mail us at returns.ie@kramp.com with the information below:

• Your Genfitt account number:
• Item Number:
• Item Description:
• Sales Invoice Number:
• Quantity to return:
• Reason for the return:
• Contact details for the courier and preferred collection date plus any additional instruction relating to the collection: 

You will then receive a response with a case number and your return documents 

We will organise collection of your return and send your shipping label by e-mail 

2. Print all the required paperwork and labels provided by us via email. 

3. Place the return form inside. 

4. Send your products back. 

5. Receive your credit. It’s that easy! 

If we receive the product in good condition, you will be reimbursed for the purchase price of the product within 30 days. Unfortunately, we are not able to credit articles which do not meet our conditions stated above.